<div>
<div><span>"Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."</span></div>
</div>

City law firms are some of the highest pressure, highest earning organisations on the planet. So they offer lots of cultural insights for any high performance company.

Psychology at work

Emma Heal, MD of booming new brand Lucky Saint, explores the role of timing, connection and humility in business.

Luck of a saint

The founder of The Circle Line talks to the Financial Times about businesses embracing psychology at work.

In the Financial Times

Thoughts from the front line...

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<div><span>Traditional, hierarchical and high pressure... Yet a select few visionaries look beyond the billable hour to creating teams that are innovative and cohesive for even higher performance.</span></div>
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City law firms

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<div><span>Where revenue is driven by your subject matter experts, performance takes more than just technical skill. Partners need to do, lead and sell - and sustain it.</span></div>
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Professional Services

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<div><span>Young companies can be volatile and need extra nurturing. 65% of startups fail because of issues between co-founders. We can help you build a partnership that works.</span></div>
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Scale ups

We specialise in top-performing partnerships

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<div><span>Sales in professional services is more art than science. It's deeply relational and psychological. </span></div>
<div><span>Once the client is won, a happier workforce is clearly associated with companies&rsquo; ability to deliver better customer satisfaction - particularly in industries with the closest contact between workers and customers. If you want to build a customer-first strategy, building high employee morale is a necessary (though not sufficient) precondition.</span></div>
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More revenue

<div>Leadership is the art of relating well.</div>
<div><span>After one Circle Line session, a line manager described how it had transformed a relationship she had, because they now have a shared language and so understand how each other work and thrive.</span></div>

High performing teams

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<div><span>For the first time in my life I’m sleeping through the night. Thank you Circle Line for what you do.</span></div>
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Thriving individuals

Invest in your top talent for...

<p class="paragraph" data-pm-slice="1 1 [&quot;document&quot;,{&quot;aiOptions&quot;:{&quot;preserveLayouts&quot;:false,&quot;imageOptions&quot;:{&quot;license&quot;:&quot;All&quot;,&quot;provider&quot;:&quot;aiGenerated&quot;,&quot;generateStyle&quot;:&quot;Simple and modern with a professional and friendly tone, using colors like sage and pastel green to create a soft and clean aesthetic.&quot;,&quot;model&quot;:&quot;flux-1-quick&quot;,&quot;stylePreset&quot;:&quot;Theme&quot;}},&quot;docId&quot;:&quot;y3se1ntqp2n5iz8&quot;,&quot;background&quot;:{&quot;type&quot;:&quot;none&quot;},&quot;docFlags&quot;:{&quot;cardLayoutsEnabled&quot;:true},&quot;format&quot;:&quot;webpage&quot;,&quot;customCode&quot;:{},&quot;settings&quot;:{&quot;defaultFullBleed&quot;:&quot;full&quot;,&quot;stylesDerivedFrom&quot;:&quot;webpage_fluid&quot;,&quot;cardDimensions&quot;:&quot;fluid&quot;,&quot;verticalAlign&quot;:&quot;center&quot;,&quot;defaultContentWidth&quot;:&quot;lg&quot;,&quot;fontSize&quot;:&quot;md&quot;,&quot;scaleContentToFit&quot;:false,&quot;animationsEnabled&quot;:true},&quot;generateStatus&quot;:&quot;done&quot;,&quot;generateInfo&quot;:{&quot;interactionId&quot;:&quot;dbnum6aamww5cgg&quot;,&quot;streamId&quot;:&quot;y3se1ntqp2n5iz8&quot;,&quot;lastEventId&quot;:&quot;10&quot;,&quot;lastCompletedCardId&quot;:&quot;21gsbgvv8fff6i6&quot;,&quot;lastCompletedCardIndex&quot;:9}},&quot;card&quot;,{&quot;id&quot;:&quot;qnl9ffw8s8u7tni&quot;,&quot;previewContent&quot;:null,&quot;background&quot;:{&quot;type&quot;:&quot;none&quot;},&quot;container&quot;:{&quot;background&quot;:{&quot;type&quot;:&quot;color&quot;,&quot;color&quot;:{&quot;hex&quot;:&quot;#437066&quot;}}},&quot;cardSize&quot;:&quot;default&quot;,&quot;layout&quot;:&quot;blank&quot;,&quot;layoutTemplateColumns&quot;:null,&quot;layoutTemplateRows&quot;:null,&quot;verticalAlign&quot;:null,&quot;generatorInput&quot;:null,&quot;fontScale&quot;:null,&quot;cardMarginSettings&quot;:{}},&quot;cardLayoutItem&quot;,{&quot;itemId&quot;:&quot;body&quot;}]">When growth targets accelerate, teams merge, or competition intensifies, instinct isn't enough. The Circle Line gives leaders the behavioural data to act with precision - not guesswork.</p>

<p><span>Our human+tech approach gives your top tier the three core human skills they need to perform - to lead, sell and stay well.</span></p>

The Circle Line is a psychometric platform that visualises the behavioural patterns driving - and limiting - your organisation's performance.

Solved.

People problems

<p>The magic of The Circle Line is that we marry the key ingredients for sustainable high performance.</p>
<p>I founded The Circle Line following a career as a litigator at Dentons, head of marketing in the property development industry, and subsequent retraining as a psychotherapist. I hold a BSc (Hons) Psychology and P.g.Dip. in Transactional Analysis Psychotherapy, and built the platform to translate clinical-grade behavioural insight into tools organisations can actually use. The Circle Line's TA-based psychometric model draws on 70 years of empirically validated psychology - applied directly to leadership performance.</p>
<p><span>We help your leaders:</span></p>

Founder & Transactional Analyst Psychotherapist

Philippa Richardson

<p><span class="a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Mel is a Transactional Analyst psychotherapist, leadership coach and former Head of Learning &amp; People Development.</span></p>
<p class="cvGsUA block-font-kerning-none block-font-feature-liga-off block-font-feature-clig-off block-font-feature-calt-off direction-ltr align-start para-style-body"><span class="a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Mel has ten years experience helping leaders to develop effective&nbsp;</span><span class="a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">and inspiring leadership. Her passion for improving people’s lived experience at work draws on her therapy, coaching, and organisational development training and experience to help others consider their own organisation and their place in it. Mel brings decades of lived experience in both positive and more negative environments to her understanding of organisation dynamics, including leading IT programmes for the Scottish Government. Having stepped into senior leadership herself, she is well placed to support people in leadership roles.</span></p>

Leadership Coach & Transactional Analysis Psychotherapist

Mel Lawrie

<p>"Culture is absolutely the essence of <br />all business success or failure." <br /><b>- Vernon Dennis, Head of Insolvency, <br />Howard Kennedy LLP.</b></p>

<p>And when you can see your culture - as data - you can change it.</p>

Human skills matter...

"We are now regularly talking openly about mindset, it's becoming part of our culture. The Circle Line know how to connect and talk to our people. They normalise the subject and ensure we see real uptake and benefit from our investment."

CEO Citysprint

Gary West

"I recently read The Circle Line's focus on the legal sector and knew at once that these were people who would be enriching and create a space where I would want to be and learn in."

Founder, The Mindful Business Charter

Richard Martin

"The Circle Line has become part of the furniture and take-up is extremely high at 27%. We found The Circle Line offer a much more proactive and engaging approach."

VP People, Cutover

Filipe Martins

People who trust us

<p>Our platform is built and delivered by accredited psychotherapists who've worked inside major organisations. We understand corporate culture from the inside - and we have the psychological tools to change it.</p>

Our Expertise

Stress and poor mindset are your biggest hidden attrition risk. <p><b style="color: rgba(238, 66, 102, 1);">75%</b> of executives seriously considered quitting their jobs for better wellbeing support. A record <b style="color: rgba(238, 66, 102, 1);">622 CEOs&nbsp;left their positions during Q1 2024</b>. Losing their knowledge, experience and perhaps clients that leave with them... priceless?</p>

Attrition

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<div><span><strong style="color: rgba(238, 66, 102, 1);">1 in 3 sick days are for emotional reasons.</strong> Whether due to work stress or home stress, employee absence can be necessary but too much does not usually make the heart grow fonder.</span></div>
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Absence

Workplace relationships are the leading driver of grievances. In 2023, <div><span><strong style="color: rgba(238, 66, 102, 1);">54% of grievances</strong> cited manager relationships - a direct cost to productivity, retention and reputation.

Poor leadership

Lacklustre performance manifests in measurable declines across your business. At worst it can lead to reputational damage, loss of clients and ultimately the downfall of your business. 

The cost of average.

We have the screts (and the tech) to help...

The life you want starts with you.

What is your version of "the good life"? A partner who gets you, work that excites you, and family time you enjoy?

<p>Maybe you&rsquo;ve had a bust up with your son, or partner, or your mum&rsquo;s had another fall, or your year&rsquo;s profit was distinctly average, or you&rsquo;re just feeling stressed, or flat, for no apparent reason <strong>all the damn time.</strong></p>

For like-minded soul-searchers to learn and practise a new formula for creating your version of "the good life".

Wellbeing Retreat

Psychotherapist-led tech, tools and therapy to help you fly.

Life more?

Want to enjoy

<p>Now you can have someone who understands your lifestyle, what makes you tick and why you do what you do. Who&rsquo;s always there, on your side, yet challenges you when you need it.</p>
<p>Our accredited psychotherapists and counsellors have real-world professional backgrounds and robust training in Transactional Analysis psychotherapy, a "gold standard" method. All have passed our 3-stage vetting process. This includes being observed live in action. So you know you're in good hands.</p>

Online Therapy

High quality

<p><span>&ldquo;I think there comes a time in most of our lives where we need something more; support, a change, some answers. </span></p>
<p><span>Whether you're here for help with your stress levels, marriage, or work challenges, it's the quality of your interactions that really influences the quality of your life.&nbsp;</span><br /><br />Transactional Analysis ("TA") is psychology's best kept secret. I discovered it during my divorce, and what I discovered changed my life. The Circle Line is my way of sharing the wisdom."<strong><br /></strong></p>

<p class="cvGsUA direction-ltr align-start para-style-body"><span class="a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">Dr. Hulya Hooker holds impressive academic credentials with a PhD in Cross-cultural Psychology (2000) and an MA in Social Psychology (1993). An academic psychologist and social researcher for over 20 years across different organisations, Hulya&rsquo;s international educational background informs her cross-cultural psychology expertise. Her substantial research experience spans a wide range of topics and this robust academic and research foundation, combined with her advanced clinical training in Transactional Analysis Psychotherapy, positions her uniquely to bridge academic knowledge with practical application.</span></p>

Hulya is a qualified Psychologist, Transactional Analyst psychotherapist (UKATA registered) and academic researcher.

Dr Hulya Hooker

Stimulation is one thing; stress is another. Stress takes its toll on your work, your body and your relationships. It’s crucial to learn to spot your signs, know your limits and be able to regulate yourself.

Manage your stress

Relationships aren’t so mysterious - when you understand them. Use our sessions and insights to develop your ability to connect.

Create better relationships

Tension is sometimes unavoidable - it follows a path. We help you learn your patterns, spot your triggers and regulate your emotions to deal with disagreements like an adult.

Cope with conflict

Knowing how you tick means you can play to your strengths. Whether high performance means relating better with clients or getting your head down to focus, we can help you improve.

Work smarter

“When the best leader’s work is done, the people say, ‘We did it ourselves!” 

Lao Tzu, Chinese philosopher. 

Learn this art right here.

Be a better leader

Join us to...

<p>"The mind is everything. What you think, you become."</p>

<p><span>"Over&nbsp;</span><b style="color: rgba(3, 147, 95, 1);">80% of professionals<span>&nbsp;</span></b><span>show fatigue, low motivation, mood swings, and sleep difficulties"&nbsp;</span><b>- BUPA</b></p>

<ul>
<li><span>Online Personality Profile </span></li>
<li><span>Discover how you operate + how you relate. </span></li>
<li><span>Map your personality type(s), blockers, and stress reactions - plus interaction style, conflict pattern, and feedback style.</span></li>
<li>Map and track your progress</li>
</ul>
<div><span></span><br /><br /></div>

£180

Personality Profile

<ul>
<li>Flexible PAYG sessions</li>
<li><span>Video sessions to suit your schedule</span></li>
<li><span></span><span>Your choice of practitioner - because chemistry matters.</span></li>
</ul>
<div><span></span><br /><br /></div>

£120 per session

1:1 Therapy

<ul>
<li><span>Private online sessions with our Founder to help you communicate better, understand the patterns that are no doubt at play in your relationship, and learn better ways to love.</span></li>
<li><span>Personality Profile and a private</span><span> 1:1 Debrief for each of you.</span><span></span></li>
<li><span>Online Partnership X-Ray visualising your personality overlaps and differences and potentially unhelpful patterns at play.</span></li>
</ul>
<div></div>

£390 each

Couples MOT

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<ul>
<li><span>Learn the secrets to your "good life".</span></li>
<li><span>Daily workshops in the UK countryside with Transactional Analysts</span></li>
<li><span>Brought to life by The London Mozart Players</span></li>
<li><span>6x 1:1 therapy sessions by video included</span></li>
</ul>
</div>

£3,900 each

Choose your starting point...

Learn the secrets, shift your mindset and...

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<div><span>We show you the hidden principles of how humans work - distilled into 12 illuminating tools, our <strong>&ldquo;12 Tools for Life&rdquo;</strong>.</span></div>
<div><span>Life, and work, can be seen as a giant string of "transactions". How we interact - with our self and others - dictates the quality of our life. It impacts our boundaries, our balance and if we burn out. Everything we say and do after &ldquo;Hello&rdquo; is a transaction, whether your next line is &ldquo;Not bad thanks, you?&rdquo; or a quiet sigh. We constantly transact with others and with our self in our head - our success depends on how we do it.</span></div>
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Learn the secrets

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<div><span>If you want to go far, go together". Self-awareness and change require another person as an empathic "mirror".<br /><br /><br />1:1 Therapy sessions offer a sandbox for reflection and practise. Browse our practitioners or use our online matching tool to find the right professional for you. Then book your 1:1 video sessions online, as and when you want, in the comfort of your own space.</span></div>
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Talk to a pro

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<div><span>Use the Personality Profile to start to to apply the principles to your unique situations and relationships.&nbsp;<br /><br /><br />Here you start spotting the unhelpful patterns at play in your own life.</span></div>
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Apply to you

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<div><span>There&rsquo;s nothing like a focussed personalised experience to challenge us and open our mind.<br /><br />Add rocket fuel to your journey with our webinars, in-person workshops and wellbeing retreat.<br /><br />All based on our 12 Tools for Life.</span></div>
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Immerse yourself

We've carefully crafted a unique process, based on established psychology.

How it works...

A curated pool of 20 experts selected and vetted by us. Quality not quantity. Meet a few...

“Sara is a dedicated well-being coach and transactional analysis therapist with extensive experience as a national training manager and salon director in the beauty and wellness industry. Her diverse background equips her to support individuals facing challenges such as anxiety, relationship issues, and work-related stress.”

Sara Andrews

“Will Daniel-Braham, is a Transactional Analyst, Leadership coach & psychotherapist with 25 years of experience developing leaders and CEO's at large organisations such as HSBC, Ernst & Young and Morgan Stanley to Kazzum & UNICEF.”

Will Daniel-Braham

“For 11 years Mandy worked as Principal Training Consultant for law firms, accounting and investment banking in the UK, US and around the world. Mandy's close 1:1 work with leaders and employees in a corporate context means she's well-placed to understand and help improve life at work and home as both a therapist and leadership coach.”

Mandy Randall-Gavin

“Transactional Analyst David has a background in management in both the public and private sectors and brings a wealth of experience to help explore any aspect of work and life - with a view to making positive, enhancing and lasting change.”

David O'Connor

Our hand-picked therapists...

<p>We&rsquo;re a team of <strong>accredited psychotherapists with decades of real-world experience</strong> who&rsquo;ve designed a special process and platform to help you bust your limits, in life and work.</p>

Whether you're navigating a difficult colleague, the trials of online dating, or a team that's lost its spark - the patterns driving people problems are usually the same. 
We help you see them. And change them.

whatever the issue...

Psychology that works in the real world,

Uncover your patterns to create success in the way you want...

Arrogance or “knowing it all” can feel patronising and frustrate or annoy. Others may feel belittled or dismissed. Going into “fight” mode can alienate, intimidate and create tension.

I’m Ok, You’re Not Ok (one-up)

Imposter syndrome, low self esteem, feeling powerless. or too much “Pleasing Others” can make you lack-lustre. Going into “flight” mode can hide your talents and hamper your efficacy.

I’m Not Ok, You’re Ok (one-down)

All we think, say and do creates a complex web of interactions. Learning to approach life, friends, family and colleagues with trust & respect allows us to really enjoy it and use our full potential.

I’m Ok, You’re Ok

When you don’t trust yourself or anyone else, when no one is seen as “OK”, then things collapse. A person, culture or business without trust and respect is in trouble.

I’m Not Ok, You’re Not Ok (all-down)

Every relationship has a pattern. Our platform reveals yours. Transactional Analysis - the psychology at the heart of The Circle Line - has been transforming how people understand themselves and each other for over 70 years.

Mindset matters. Here's the science behind it.

At work. In love. In life. We help you understand the people that matter most - starting with yourself.

Decoded.

People,

Mindset shapes every decision you make - at your desk, in your relationships, under pressure. Our psychometric tools and expert practitioners help you understand your patterns, and build better ones.

People,Decoded.

At work. In love. In life. We help you understand the people that matter most - starting with yourself.

Psychology that works in the real world,

whatever the issue...

Time for a boost...?

Your life isn't random.

Mindset matters. Here's the science behind it.

Uncover your patterns to create success in the way you want...

Trusted by our members.

Choose your journey with us...

For Me

For My Business